Legal
Privacy policy
Last updated: February 9, 2026
Overview
View Before You Move (VBYM) is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights in relation to it. We collect only the minimum data required to provide account features, respond to support requests, and improve the platform.
Data we collect
We may collect the following categories of personal data: your name and email address when you create an account; contact details submitted through enquiry or agent application forms; usage data such as pages visited and searches performed; and technical data such as IP address, browser type, and device information collected automatically when you use the platform.
How we use it
We use your data to create and manage your account, respond to enquiries and support requests, and send relevant service communications. We may use aggregated, anonymised usage data to improve the platform. We do not sell your personal data to third parties and do not use it for unsolicited direct marketing without your consent.
Third parties
We use Supabase to store account and application data. We may also use third-party services for analytics and platform infrastructure. These providers are bound by data processing agreements and may only process your data on our instruction. We do not share identifiable personal data with estate agents or other third parties without your explicit consent.
Your rights
Under UK GDPR, you have the right to access, correct, or delete your personal data; to object to or restrict processing; and to data portability. To exercise any of these rights, please contact us at the address below. We aim to respond to all requests within 30 days.
Contact
If you have questions about this privacy policy or how we handle your data, please contact us at privacy@vbym.co.uk. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.